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Update: COVID-19 rebate cheques out by end of April…

ICBC is on track to mail out all 2.86 million cheques by the end of this month to customers eligible for a share of $600 million in COVID-19-related rebates.

Two weeks ago, ICBC began mailing small batches of COVID-19 rebate cheques directly to eligible customers. Large-scale distribution through the vendor started April 6 and, as of Thursday, April 8, approximately 940,000 cheques have been issued.

ICBC is proceeding with its third-party vendor, with extra security measures in place, to print and distribute the vast majority of the remaining COVID-19 rebate cheques. This large mailout, originally scheduled to begin March 15, was delayed due to a cyberattack on the vendor.

Most customers who had vehicles insured for all or part of the six-month period between April 1 and Sept. 30, 2020, are receiving a COVID-19 rebate averaging $190 per policy. The rebate is approximately 19% of the premium a customer paid for coverage during the six-month period. 

An investigation of the cyberattack confirmed that no ICBC customer information was obtained by unauthorized parties and there were no impacts to ICBC’s systems, which remain secure.​

Written and released by ICBC

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